Frequently Asked Questions

What is Zonehaven? 

Zonehaven is a system utilized to allow communities and first responders to more effectively plan, communicate, and execute evacuations. The Zonehaven tool will be used countywide, including the County and all cities.

What is Zonehaven AWARE?

Zonehaven AWARE is a web-based platform for our community to find their evacuation zone and to view emergency information. Residents can look up their address using the search bar.

Why do we need evacuation zones?

Pre-established evacuation zones help first responders and emergency service agencies prepare before an emergency strikes and help to streamline the evacuation process reducing confusion and allowing residents to evacuate quickly. It also ensures that first responders and community members are on the same page with the same information.

How do I Find My Zone? 

Visit community.zonehaven.com and type in your address in the search bar. Write the zone name down, memorize it, and post it in a high traffic location, like on your refrigerator.

Who participated in creating the emergency evacuation zones? 

Solano County law enforcement agencies, fire agencies and Office of Emergency Services worked together to identify emergency evacuation zones for the entire county.

Where does the information in Zonehaven AWARE come from and who keeps it updated? 

Solano County and its cities worked directly with Zonehaven to add and approve all information for the zones. Emergency response personnel update the statuses and information during emergencies.

What does my zone name mean? 

The first three letters represent your city’s name (or if you are in an unincorporated area – the county), the numbers are the unique code that distinguishes your Zone from the others in your area. This system is consistent across Solano County and helps first responders to plan and execute evacuations. Each zone has a globally unique name so there is not confusion about which Zone is being referred to.

Do I still need to sign up for Alert Solano to receive emergency notifications? 

Yes, residents in Solano County should be signed up to receive emergency notifications via Alert Solano. Zone names will be used in Alert Solano notifications, so it is important to #KnowYourZone.

Sign up to receive emergency notifications, alertsolano.com

Evacuation & Road Closure Terminology
Terminology is consistent with California statewide standards

Evacuation Order	There is an immediate threat to life. It is a lawful order to leave now and the area is lawfully closed to public access. It is important to note that not all evacuation orders begin with an evacuation warning.
Evacuation Warning	There is a potential threat to life and/or property. Those who require additional time to evacuate, and those with pets and/or livestock are encouraged to leave now.
Shelter in Place	Go indoors. Shut and lock your doors and windows and be prepared to self-sustain until further notice and/or you are contacted by emergency personnel for additional direction.
Evacuation Orders Lifted	This is the formal announcement lifting evacuations in an area currently under evacuation.
Hard Closure	Closed to all traffic except Fire and Law Enforcement.
Soft Closure	Closed to all traffic except Fire, Law Enforcement, and critical incident resources (i.e. utility, Caltrans, City/County Roads, or those needed to repair or restore infrastructure.)
Resident Only Closure	Soft closure with the additional allowance of residents and local government agencies assisting with response and recovery.