Community Based Mobile Crisis

Community Based Mobile Crisis Team

Solano County Behavioral Health offers Mobile Crisis services in Solano County operated by our contractor, Pacific Clinics, in partnership with the local Police Department, Dispatch, and Medic Ambulance as required by the State through BHIN 23-025. The program was initially launched in May of 2021 in Fairfield and Suisun City. Behavioral Health (BH) has expanded the program to all cities in April 2022 however had to be paused due to staffing gaps in September of 2022 and relaunched in May 2023.

How to access:

The direct number to mobile crisis is 707-806-0866.

The Team continues to operate 24/7/365.

Mobile Crisis services are meant to support individuals in urgent mental health crisis, like suicidal thoughts or plans, or someone who may appear to be a danger to themselves or others, or experiencing grave disability which means that someone is no longer able to provide for their own food, clothing, or shelter because of a mental health disorder. The Team will call the person(s0) and try to de-escalate and safely plan whenever possible at their home, in the community, or by phone if able. If necessary, they will arrange transportation for the person to go to the Crisis Unit or emergency rom. Anyone can call regardless of insurance.

Please note that if someone calls 911, they will continue to be routed to mobile crisis when needed and provide law enforcement support if required.

If someone calls the 988 suicide lifeline and the support staff feels their need should be elevated to mobile crisis, they will facilitate a warm handoff call to the Mobile Crisis Team.

Solano also coordinated with community partners such as Vallejo's new IHART community response team operated by the Felton Institute.

Solano County Behavioral Health is proud to launch this vital program along with a new contract with Medic Ambulance to support community transports to prevent individuals in crisis being transported in a police car, reducing trauma, funded by Solano County and the voter approved Proposition 63, Mental Health Services Act (MHSA) as describe in the Integrated Three-Year Plan

Response Tiers
To understand the different Mobile Crisis Response teams, view this document with the various Response Tiers (how calls are triaged) and Critical Engagement Programs like Homeless Outreach, AOT, and others that coordinate with Mobile Crisis.