Adult Protective Services (APS)

APS is responsible for the investigation of reports of abuse to elders and dependent adults when the abuse occurs outside of long-term-care facilities.  Elderly and dependent adult are defined as someone 18 to 64 years old, or who is aged 65 or older and is suspected of being abused or neglected, who is vulnerable to abuse for a variety of reasons such as developmental disabilities, mental illness, physical limitations or medical issues.  Types of abuse include physical, sexual, abandonment, isolation, financial, neglect, self-neglect and mental suffering.  Social workers are on duty to take emergency calls after hours.



Reporting Adult Abuse


Reports to APS may be made by anyone who knows of, or about, the victim (for example relative, friend, and neighbor) or a mandated reporter.  Non-mandated reporters may make anonymous reports, but are encouraged to give their name and telephone number to provide information to the social worker doing the investigation as needed.  No financial eligibility criteria. Call (707) 784-8259 during regular office hours or (800) 850-0012 after hours.  In addition to an immediate telephone call, mandated reporters must submit a written report within two working days on State of California form “Reporting Suspected Dependent Adult/Elder Abuse” (SOC 341).  FAX (707) 784-2440



What to Report


Mandated reporters are required to report: physical and sexual abuse, abandonment, isolation, financial abuse and neglect (including self-neglect).  Officers and employees of financial institutions are mandated to report suspected financial abuse.



When Reports Should Be Made


 Reports are to be made when mandated reporters:


·         have witnessed an incident,


·         have been told of an incident, or


·         reasonably suspect that abuse has occurred.



 How to Make a Report


 Mandated reporters are required to report incidents of known or suspected abuse in two ways:


·         by telephone, immediately, or as soon as practically possible,




·         by written report on State Department of Social Services Form, “Report of Suspected Dependent Adult/Elder Abuse” (SOC   341) within two working days.