Receive Payments

NOTICE:  CHANGES TO YOUR VISA© DEBIT CARDS:

  • We are changing from VISA© to MasterCard debit cards. 
  • New cards are being mailed in January 2012.  Once received, to activate the new card, call the toll free number on the face of the card.
  • Once your card is active, payments will be added to your card beginning February 6, 2012.  Funds will not be available until you activate the new card.
  • Do not destroy or throw away the VISA© debit card; you may continue to use this card as long as funds remain, however no new payments will be added effective February 6, 2012.

  • We are adding new features to your card account:
    • Deposit notifications and low balance alerts
    • Savings discounts at major retailers with MasterCard Marketplace
    • A new toll free customer service telephone number and website for your card account information

If you have any questions regarding the changes, or did not receive a new card, the toll free number (877) 777-1617 is available for assistance.

NOTICE - $25 ANNUAL SERVICE FEE
Beginning October 1, 2011, and every October 1 thereafter, DCSS will assess a $25 Annual Service Fee to all non-welfare cases that meet the criteria for assessment. The service fee will be withheld from the non-welfare custodial party’s child support payment(s) until the $25 is fully recovered.  Although the first disbursement(s) paid to the custodial party on or after October 1 will be reduced by $25, the NCP will get full credit for the amount of the collection received.

For more information about the $25 service fee, click on the link to the California Department of Child Support Services.


Payment Options
If you have an open case with a local child support agency, you have three options to receive your payments:

1.    Direct Deposit

2.    Electronic Payment Card (EPC)

3.    Standard Bank Check sent to your current mailing address

Direct Deposit
By choosing the direct deposit option, your payment is automatically deposited into your checking or savings account.  There are three ways to enroll.

1.    Call the SDU at (866) 901-3212.

2.    Enroll manually by clicking on the link Direct Deposit form, filling out the form, and mailing it to the address indicated on the form.

3.    Enroll online by clicking on the SDU picture below. 

Note:  You will need the following information when enrolling:  Social Security Number, Participant ID number, Bank Routing number, and Bank Account number.

Electronic Payment Card (EPC)
Similar to an ATM card, when a payment is received and processed, it is then applied to the EPC.  There are three ways to enroll.  

  1. Call the SDU at (866) 901-3212.  An automated phone menu contains enrollment instructions for the EPC program.  

    2.   Enroll by clicking on the link EPC form, filling out the form, and mailing it to the address indicated on the form.  

    3.   Enroll online by clicking the SDU picture below. 

Once you enroll, it will take approximately 10-14 business days to receive your EPC card in the mail.  You must read all the information included with your card carefully.  You must contact the EPC Customer Service Center to activate your card. The Customer Service Center number is listed on the front of the card.

Note:  Your will need your Social Security number and your California Child Support Automation System (CCSAS) participant ID number to enroll for the EPC program.  Contact your local child support agency at (866) 901-3212 if you do not know your CCSAS participant ID number or call the SDU at (866) 901-3212.

The benefits or receiving child support payments by EPC include:

  • Time - receiving child support payments by EPC saves time and is faster than receiving a check.
  • Convenience - use the EPC for purchases everywhere Visa is accepted, point of sales terminals, and to make withdrawals at virtually any ATM 24 hours a day.
  • Security - you no  longer have to carry large amounts of cash, nor have to worry about losing a check with EPC.
  • Cost - eliminate check cashing costs. Some pay up to 15% of face value of the check at check cashing stores.
  • Control - improve control over your money.  Take only what you need, when you need it.
  • Assistance - account information and customer service availability 24 hours a day, 7 days a week.


Standard Bank Check
Receive a check in the mail to your address on file.  Keep in mind that because the SDU will be sending your payment from its central office, your payment may reach you later than when it was mailed to you by Solano County DCSS.  If a payment has been received, and you did not receive a check, you need to make sure that your address on file is accurate.  If your address on file is not accurate, you can update it by contacting your local child support agency at (866) 901-3212 or log onto our Customer Connect website to update your address.  


Cancel Direct Deposit or EPC
To cancel a current direct deposit or EPC payment option, click the SDU picture below and choose the appropriate option type or call the SDU at (866) 901-3212.